Transparent Pricing & Solid Warranty
We believe in honest, upfront communication about your Sub-Zero repair cost and standing firmly behind the quality of our work. With us, you'll find no surprises, no hidden fees, and no pressure—just reliable service and a fair service price you can trust.
How Our Pricing Works
Our goal is to provide a clear, fair, and easy-to-understand estimate before any work begins. We eliminate guesswork so you can make an informed decision with confidence.
1. The Diagnostic Fee
We charge a flat, upfront fee to come to your home in Santa Clara and perform a full diagnostic on your Sub-Zero appliance. This fee covers the technician's travel, insurance, and the time required for a thorough investigation to identify the problem accurately.
2. The All-Inclusive Quote
Once the issue is identified, we provide you with a written, itemized quote that includes all costs: parts, labor, and any applicable taxes. The best part? The initial diagnostic fee is completely waived if you decide to proceed with our recommended repair.
3. Your Approval
The price we quote is the price you pay. We never add unexpected charges or begin work until you have reviewed the estimate and given your full approval. You are always in control of the process.
Hidden Costs? Nope.
We are committed to transparency. You will never find surprise charges on our invoices. Here is our promise to you:
- No Hourly Rates: We quote by the job, not the hour. Whether the repair takes one hour or three, your price remains the same. This protects you from unforeseen complications.
- No Weekend/Holiday Surcharges: An emergency shouldn't come with a penalty. We offer the same fair pricing 24/7, 365 days a year.
- All Costs Included: Our quotes include parts, labor, travel, and taxes. There are no "miscellaneous" or "shop supply" fees.
Our Commitment: A Comprehensive Warranty
We are confident in the quality of our workmanship and the parts we use. That's why every single repair we complete is backed by a comprehensive warranty that covers both parts and labor. We believe in building long-term trust with our clients by standing behind our work.
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Peace of Mind Guarantee
If the same issue reappears within the warranty period due to a defect in the part we installed or our workmanship, we will return and fix it at absolutely no additional cost to you. No questions asked.
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Clear, Written Terms
You will receive the full warranty details in writing on your final invoice. The duration varies depending on the type of repair and parts used (e.g., sealed system repairs often carry a longer warranty), but it will always be clearly stated before you pay.
Ready for a Fair & Honest Quote?
Contact us today to schedule your diagnostic visit. Experience the difference of working with a transparent, reliable, and customer-focused repair service in Santa Clara.
Request an Estimate